ServiceNow Salesforce Integration

ServiceNow is American cloud computing company having the headquarters in area Santa Clara which is in California and founded in year 2004 by Fred Luddy who was the previous CTO of software companies Peregrine Systems and the Remedy Corporation. ServiceNow is basically a ticketing tool which can be used to manage the different technology service management tasks and it also provides the centralized service catalog for personnel as to request for the technology services or the information about applications and processes that are being used in the system. ServiceNow Salesforce Integration provides the real-time data information to both the sales and support team in order to give accessibility to each other’s tasks and activities. And also with this kind of accessibility the coordination and even the communication between the team member become easier and even the customer queries are handled more efficiently, and also the customer communication becomes effortless which leads to the higher customer satisfaction ratio.

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The following are the benefits of ServiceNow Salesforce Integration-
  • It provides the real-time updates of the customer issues and their queries.
  • It also helps in making the faster and also the efficient decisions.
  • By this, the customer response time decreases.
  • It provides the accessibility of the data from one system to other.

Astrea IT Services has developed an app which is known as, ServiceNow QuickConnect which is one of the free app which is available for download on Salesforce Appexchange. This app provides the functionality of the synchronization between the ServiceNow records and Salesforce records and it provides the bidirectional functionality to sync in between ServiceNow objects like Company, the user and Contract records to the Salesforce objects like Account, Contact and theContract on a Single Button Click.

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The following are the features of the ServiceNow QuickConnect App-
  • This app provides the sync functionality from the both of sides.
  • It helps in sharing and also in exchanging the information between the objects of the two systems.
  • It provides the functionality of logging in one system and also in accessing the data of the another system at the same time.

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